|
To help you get the information you need we have made
the following quick list of frequently asked questions. Click on the
appropriate question to get the information you need.
- I
have a problem with a product I own from Braun, Norelco, or Remington.
What should I do?
- Is
it safe to order through www-shavers-and-replacement-parts.com? What
is our security?
- I
need to order replacement batteries or a replacement power cord, what
should I do?
- My
razor needs to be serviced, what should I do?
- How
much is the shipping cost and how will my order be
shipped?
- Will
I have to pay sales tax on my purchase?
- I
don’t see my question here. What should I do?
1. I have a problem with a product I own
from Braun, Remington, or Norelco, What should I do?
We are not a part of Braun
(Gillette), Norelco (Philips), or Remington Corporations; we are just
retailers of some of their products. If you need technical assistance with
a product you can contact the manufacturers directly at the addresses or
phone numbers listed below.
BRAUN USA
Braun
A Division of the Gillette Company
One Gilette Park 4K-16
Boston,
MA 02127
|
Braun Consumer
Service Rep.
|
To be Referred
to a Braun Service Center
|
For User
Manuals
|
|
1-800-984-9668
|
1-800-272-8611
|
Click here
for Braun manuals
|
Norelco
Norelco Consumer Products Company
1010
Washington Blvd.
P.O.Box 120015
Stamford, CT 06912-0015
Customer service
1-800-243-3050
REMINGTON SHAVERS INC.
Remington
Products Company, L.L.C.
20 Constitution Blvd. South
Shelton, CT 06484
Phone:
1-800-736-4648
Back
to the Questions
2.
Is it safe to order through Shavers-and-replacement-parts.com? What is our
security?
It is very safe to order through us. Our security is handled by Yahoo!
Shopping. Yahoo! Shopping uses secure servers to protect your personal
information, including your name, address, and credit card information.
They use the Stronghold secure server, currently the second best-selling
secure server software. It supports industry-standard 128-bit SSL
encryption. When you enter your credit card number into the order
form, it is transmitted across the Internet in an encrypted (scrambled)
form and not decoded until Yahoo! receives it. For added security, Yahoo
also encrypts the credit card number when it is stored on disk, and when it
is forwarded to us. All credit card numbers are removed from Yahoo data
after approximately 30 days for added security. We do not store your credit
card information on computer beyond a day or two for order
processing. Shopping online is actually considered fairly low-risk.
According to CNN, "The prevalent opinion...is that on-line credit card
use is actually no riskier for consumers than traditional
"low-tech" transactions." You should feel as safe as you
would using a credit card in a store or restaurant, if not more so.
Back
to the Questions
I need to order replacement batteries or a power cord
for my shaver?
At present we do not stock replacement batteries and stock a limited supply
of power cords. Braun, Norelco, and Remington require that shavers be
sent to an authorized service center to have the batteries replaced.
The batteries used typically contain heavy metals that can not be disposed
of in normal household waste. All three manufacturers recycle the
batteries when you have them changed out. You can locate a local
service center for batteries by going to the following pages:
Click
here to locate a Braun Service Center
Click
here to locate a Norelco Service Center
Click Here to
locate a Remington Service Center
My Razor needs to be serviced, what should I do?
We do not do service at this time. To find
a local service center for you razor you can clickon
the appropriate link below.
Click
here to locate a Braun Service Center
Click
here to locate a Norelco Service Center
Click Here to
locate a Remington Service Center
Back
to the Questions
5. How
much is the shipping cost and how will my order be
shipped?
Our
default shipping Method is USPS First Class Mail for all orders except certain
items that can only be shipped via UPS ground due to federal shipping
regulations. We charge $3.49 flat rate shipping for all orders shipped via
USPS Mail. We also offer UPS ground, 3 Day Select, and 2nd
Day air at additional cost. We charge you what it costs us to ship it via
UPS. We also offer USPS Priority mail shipping at costs based on
weight. We only ship to the 50 Unite d States and US
territories serviced by the US Post Office.
Back
to the Questions
6.
Will I have to pay sales tax on my purchase?
We are a California
based company. If your order is shipped outside of California, you will not be charged
sales tax on any of your purchases
from our store.
Back
to the Questions
7. I don’t see my question here. What should I do?
If you don’t see your question answered here, email us with your question
and we will try and get back to you as quickly as possible
with an answer. Our email address is
support@shaving-prophets.com
Back
to the Questions
|
