MEETING THE CHALLENGE

The Challenge Ahead
What Can Success as a Supervisor Do for You?
A Smart Starting Strategy:
     Copy a Successful Supervisor
What Kind of Supervisor Do You Choose to
    Become?
Your Attitude Will Show the Way
Your Attitude About Becoming a Construction
    Supervisor
Attitude and Quality
Attitude and Safety
Attitude and Productivity
Productivity Gaps
A Few Words About Self-confidence
Rate Your Own Self-confidence
Case Study #1: Who Will Succeed?
Take Charge
Present a Strong, Effective Image
Above All — Be Organized!
Set Daily and Weekly Goals
Supervisors Are Always Planning
Six Day Look Ahead Schedule:
    A Planning Exercise

DEALING WITH SPECIAL SITUATIONS

Eliminating Your Personal Down Periods
Be Alert for Bad Habits That Might
     Get in Your Way
Seven “Killer” Mistakes
A Touchy Transition
The Problem Employee
Handling a Problem Employee
Handling Conflict Among Crew Members
Working With Other Crafts and Crews
Developing Your Human Skills
Keeping Your Supervisor Happy
Case Study #4: Between a Rock and a
    Hard Place
Handling Mistakes
Solving Problems
Getting a First-Rate Crew and Keeping It
Pulling Together
Check Your Progress: A Review
Looking Ahead: Continuing Your Supervisory    Training Action Plan

FITTING FOUR BASIC FUNDAMENTALS
INTO YOUR STYLE

Becoming an Effective Supervisor is Like Playing Baseball. Cover All the Bases (1 2 3 4) and You’ll Succeed

1. Demonstrate Your Authority By Setting   Reasonable Standards and Limits
   Making a Transition and
       Establishing Your Style
   It’s Not Business as Usual
   Tight Ship Exercise
   Establishing Discipline
   Case Study #2: Which Strategy
        Would You Use?
   
   
2. Get Results Through Your Crew
   Contributions of Others Make
        You an Effective Supervisor
   “The Kid”
   Become an Effective Coach
   Case Study #3: Kevin
        Becomes a Coach
   
   
3. Make Quality, Safety, and
       Productivity Part of Every Plan,  Every     Decision, and Every Day
   Make Quality Your Way of Doing Business
   A Safe Jobsite for Your Crew and Others
   Productivity Happens...If You
        Systematically Make it Happen
   Quality/Productivity Exercise
   Safety/Productivity Exercise
   Which is First: Quality, Safety,
        or Productivity?
   
   
4. Become a Confident and Respected Leader
   Becoming a Good Leader
   Leadership Characteristics
   Leaders Build Winning Teams
   Establish Goals for Quality, Safety, and       Productivity
   Help Crew Members Motivate Themselves

SAMPLE FORMS, CHECKLISTS, AND REFERENCE INFORMATION

Action Plan (photocopy master)
Six Day Look Ahead Schedule
     (photocopy master)
“Do It” List (photocopy master)
Weekly Goals (photocopy master)
Comment On the Cases and Exercises
Check Your Progress: Answers
Checklists (summary of key points for 25 topics)
A List of Useful Books and Audiotapes
Glossary of Terms and Definitions
Index to Topics Covered in This Book