JULY 2004
Customer Spotlight: On Track for Success
Drive Customers From the Web to Your Door
Email Upgrades Ahead
Marketing Insights: Twenty Best Practices for Site Design
Product Update: Risk Tools
This Issue's Poll
Insights
Laura Modrell
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Learn How Solid Cactus Helped Trains4tots

Find out how a professional store redesign from Solid Cactus took Trains4tots website to the next level.


Solid Cactus

CUSTOMER SPOTLIGHT:
ON TRACK FOR SUCCESS
How did Laura Modrell turn a part-time hobby into a full-time business? A combination of natural business instincts, the right tools, persistence, and a willingness to risk failure on the road to success.
> Full Story
DRIVE CUSTOMERS FROM THE WEB TO YOUR DOOR
How can you easily use search to pitch your goods and services to consumers looking in your neighborhood? One new option is Overture's Local Match™ search listings. > Full Story

HEADS UP -- EMAIL UPGRADES AHEAD
Keep an eye on your Yahoo! Business Mail account! In our ongoing effort to give you the best value, we are about to expand and enhance our Yahoo! Business Mail services. > Read more
MARKETING INSIGHTS: TWENTY BEST PRACTICES FOR SITE DESIGN
Does your web site's design attract customers and convey a professional image? Or does it turn off potential customers and send them away in frustration? Poor site design could be limiting your success. > Full Story

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Overture can help drive sales by prominently listing your Web site on top U.S. search sites like Yahoo!. Sign up now, get a $50 credit.

Overture


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UPS OnLine® Tools available via Yahoo! Merchant Solutions

UPS OnLine® Tools are integrated with Yahoo! Store Manager. Save time by pre-populating customer addresses and creating shipping labels without ever leaving your store manager. Visit ups.yahoo.com.


PRODUCT UPDATE: MERCHANT RISK TOOL AUTHORIZATION SETTINGS
Recently, some of our Risk Tools-enabled merchants received complaints from customers about multiple authorizations on the customers' credit or debit cards. To resolve the problem, we've changed the Risk Tools authorization process. > Full Story
THIS ISSUE'S POLL
Is local search the next big thing?*
Yes! I've been waiting for this for years!
Maybe. I'll try anything once to attract new customers.
Nope. I'll stick to the radio and yellow pages.
Just doesn't apply to my business.
View results without voting.
* Individual poll votes are not linked with any personally identifiable information.

FEEDBACK: We welcome your comments and suggestions for future editions of Insights.
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