What countries do you accept orders
from?
In
addition to Canada, we can now accept credit card orders from more than
sixty countries and the list is growing. The current list of countries
we ship to can be found in the dropdown list of countries when checking
out. If your country is not listed, please check back at a later date to
see if your country has been added.
Is there a minimum required purchase for an
international order?
Yes. We require a purchase of a minimum of $100 before
shipping costs. Orders for less than $100 may be cancelled.
How do I Pay for International Orders?
You
can pay for international orders with your Visa, Mastercard, American
Express, or Discover credit card. Please note that we may require
additional identity verification. If further validation is needed you
will be contacted by our verification team – emails are sent from
verificator.com. To expedite the processing of your order, please be
available at the phone number or email address that you provided so that
we are able to contact you if need be. Please note that if our
verification team is unable to contact you, this could cause delays in
the processing of your order.
How long will it take to get my products?
This varies based on your location and product availability. If all the products on
your order are in stock then it will usually ship within 2-4 business days.
Delivery can take anywhere from 7-15 business days after we ship the item
depending on your location.
How Much Is International Shipping?
Shipping charges for International orders are determined by the value
of the order and the weight and dimensions of the packages being
shipped. The minimum shipping charges for International orders (Except
Canada) is $75.
For your convenience, there is a shipping calculator below the shopping
cart to view your shipping costs before checking out.
Please Note: Occasionally actual shipping charges may exceed the quoted
charges. If so, a revised shipping charge will be emailed to you after
the order is placed but before it is shipped. Due to excessive weight or
size, some products cannot be shipped outside the US.
What is your customs policy?
When shipping your order outside the US and US territories, you may
be subject to import taxes which are levied when your package reaches
your country. Additional charges that may apply for customs clearance
must be paid by the customer. We have no control over these tariffs, and
therefore cannot predict what they may be. Please contact your local
customs office for further inquiries. Moreover, when ordering from
AutoBarn.com, you are considered the importer of record and
consequently, you must comply with all laws and regulations of the
country in which you are receiving the goods.
Your privacy is important to us. We would like our international
customers to be aware that over-the-border shipments are subject to
opening and inspection by customs authorities. In addition, we may be
required to supply certain order, shipment and product information to
international carriers. This information will be communicated to customs
authorities in order to facilitate customs clearance and to comply with
local laws.
Customs authorities require us to state the value of your order on
all customs forms.
How will I know when my order has
shipped?
You will receive an e-mail confirmation that your order has
shipped on the day it ships out. If your order was shipped via UPS you
will also be given a tracking number.
Am I charged before my order
ships?
We do not charge your credit card until your order is ready
and available to ship. If your items are backordered then you will not
be charged until they are ready to ship. If you are paying with PayPal,
you are charged when you place your order. A PayPal refund will be
issued if your order cannot be shipped. |