Yahoo! Buyer Protection Program

What is the Yahoo! Buyer Protection Program? The "Buyer Protection" icon next to a merchant's name indicates that purchases made through Yahoo! Shopping at that merchant's site are protected from some types of fraud by the Yahoo! Buyer Protection Program. All Yahoo! Store merchants and Yahoo! Shopping advertising partners are eligible to participate in this program. These merchants must earn and maintain a minimum 3-star average merchant rating. Purchases made from merchants which display the Buyer Protection icon at the time of purchase are covered by the program regardless of the merchant's status at the time a claim is filed. Important limitations apply. In the unlikely event of fraud, the Yahoo! Buyer Protection Program provides an additional measure of safety. Fraud is defined as: Paying for an item that is not received; or Receiving an item that is materially different than what is described. What purchases are covered by the Yahoo! Buyer Protection Program? The Yahoo! Buyer Protection Program covers any item legitimately purchased through Yahoo! Shopping from a covered merchant, as long as that item does not violate our terms of service. This protection covers purchases of up to $1000. All claims must be filed with cynoSure Financial, our claims administrator, within 60 days of the purchase. There is a lifetime limit of two claims per user on items purchased through Yahoo! Shopping. Yahoo!, in its sole discretion, makes all final determinations regarding Buyer Protection Program claims. How does the Buyer Protection Program work? If you made a purchase through Yahoo! Shopping from a covered merchant and feel that you were a victim of fraud, follow these steps: First, try to communicate directly with the merchant. Many problems are simple misunderstandings. If you are unable to resolve the matter with the merchant, you must check with your credit card company to see if they can resolve the problem. If you are unable to resolve the matter through your credit card company, you should then file a complaint with Yahoo! Once received, the complaint will be handled through our Complaint Resolution Process. We will send an email to you and the merchant confirming receipt of the complaint and providing an explanation of the next steps. The email to the merchant will include a description of your complaint. You will need to have copies of all supporting documents (i.e., email communications with the seller, proof of payment, photographs of the item, etc.) and any communication from your credit card company should we make that request. Your claim must be postmarked within 60 days of purchase. Once you've filed your claim, the claims administrator will investigate the sale and will contact you with his/her decision within 45 days of receipt of your claim and all relevant documents. If you are involved in a claim, Yahoo! may share certain transaction information with cynoSure Financial Inc. in order to facilitate the investigation and resolution of the claim. cynoSure Financial Inc. may only use this information in order to process claims. What are the conditions of the Yahoo! Buyer Protection Program? The following are the conditions of the Yahoo! Buyer Protection Program: The buyer has purchased the item in good faith from the merchant and never received the item, or the item received is materially different from the merchant's published description. The complaint has gone through the Yahoo! Complaint Resolution Process. Items damaged during shipping are not covered. Please contact your shipping carrier for information about its reimbursement policy. The buyer must file the claim within 60 days of the purchase. This means that the final claim must be postmarked to our claims administrator by this date. The program does not cover the payment if any part of the payment was sent by wire transfer or sent to a post office box or sent to any international location. There is a limit of two claims per user for Yahoo! Shopping items covered under the Buyer Protection Program. Yahoo!, in its sole discretion, makes all final determinations regarding Buyer Protection Program claims.