To help you get the information you need we
have made the following quick list of frequently asked questions. Click on
the appropriate question to get the information you need.
- I
have a problem with a product I own from Braun or Brita or Pur or
Sonicare, What should I do?
- Is
it safe to order through Braun-Brita-Pur-Sonicare-shop.com? What is our
security?
- What
replacement filter do I need to order?
- When/how
often should I change my Pur water filter?
- When/how
often should I change my Brita water filter?
- I
don’t see the product I am looking for, what should I do?
- What
do the water filters remove?
- How much
is the shipping cost and how will my order be shipped?
- Will I
have to pay sales tax on my purchase?
- I
don’t see my question here. What should I do?
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1. I have a problem with a product I own
from Braun or Brita or Pur or Sonicare, What should I do?
We are not a part of either Braun (Gillette), Brita, Pur
(Pur Recovery Engineering) , or Sonicare (Optiva Corporation)
corporations, we are just retailers of some of their products. If you need
technical assistance with a product you can contact the manufacturers
directly at the addresses or phone numbers listed
below.
BRAUN USA
Braun
Division of the Gillette Company
One Gilette
Park
Boston, MA 02127
| Braun Consumer Service Rep. |
To be Referred to a Braun Service
Center |
for Braun Parts |
| 1-800-984-9668 |
1-800-272-8611 |
1-800-892-8534 |
BRITA
The BRITA Products
Company
P.O. Box 24305
Oakland, CA 94623-9981
Customer
service
1-800-242-7482
PUR
Pur Recovery
Engineering, Inc.
9300 North 75th Avenue
Minneapolis,
Minnesota
55428
Phone:
1-800-787-5463
SONICARE
Customer care
1-800-682-7664
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2. Is it safe
to order through Braun-Brita-Pur-Sonicare-shop.com? What is our
security?
It is very safe to order through us. Our
security is handled by Yahoo! Shopping. Yahoo! Shopping uses secure
servers to protect your personal information, including your name,
address, and credit card information. They use the Stronghold secure
server, currently the second best-selling secure server software. It
supports industry-standard 128-bit SSL encryption. When you enter
your credit card number into the order form, it is transmitted across the
Internet in an encrypted (scrambled) form and not decoded until Yahoo!
receives it. For added security, Yahoo also encrypts the credit card
number when it is stored on disk, and when it is forwarded to us. All
credit card numbers are removed from Yahoo data after appoximately 30 days
for added security. We do not store your credit card information on
computer beyond a day or two for order processing. Shopping online
is actually considered fairly low-risk. According to CNN, "The prevalent
opinion...is that on-line credit card use is actually no riskier for
consumers than traditional "low-tech" transactions." You should feel as
safe as you would using a credit card in a store or restaurant, if not
more so.
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3. What
replacement filter do I need to order?
Use the chart
below to choose the correct filter
Pur Pitchers and
Dispensers
Pur Faucet Mount Units
Brita Pitchers
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4. When/how
often should I change my Pur water filter?
The Pur
plus filter for pitchers and dispensers is designed to filter 40 gallons
of water, or approximately 1-2 months for the average family. The Pur plus
replacement filters that we sell have an indicator on the top that tells
you when to replace the filter. For 2 gallon pitchers the filter needs to
be replaced when the red dot is lined up with the triangle mark on the top
of the filter. For the ½ gallon pitchers the filter is full when the red
dot has rotated fully in the clockwise direction when viewed from above.
Be aware that the pitcher or dispenser must be used according to you
owner’s manual for the indicator to work properly. If in doubt, put in a
new filter.
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5. When/how
often should I change my Brita water filter?
The Brita
filter for pitchers and dispensers is designed to filter 40 gallons of
water, or approximately 1-2 months for the average family. The Brita
replacement filters that we sell have an indicator on the top that tells
you when to replace the filter Be aware that the pitcher/dispenser must be
used according to you owner’s manual for the indicator to work properly.
If in doubt, put in a new filter.
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6. I don’t see
the product I am looking for, what should I do?
We are
building our store and adding new inventory over the summer. If you don’t
see what you are looking for, email us and let us know what you are
looking for and we will let you know if we have the item. If not, we can
direct you to someone who does. Our email is
support@shaving-prophets.com
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7. What do the
water filters remove?
The following information is
from Pur for the Pur Plus filter for Pitchers and dispensers.
| Certified To Reduce These
Contaminants* |
| Removes microorganisms: |
cryptosporidium
giardia |
| Reduces: |
lead
chlorine
copper
zinc
asbestos
sediment, bad taste and odor |
| *The contaminants or other substances removed
or reduced by this water filter are not necessarily in all users'
water. Do not use with water that is microbiologically unsafe or of
unknown quality without adequate disinfection before or after the
system. |
The following information is from Pur for their Pur Plus
Faucet mount filters
| Certified To Reduce These
Contaminants* |
| Removes microorganisms: |
cryptosporidium
giardia |
| Reduces: |
lead
chlorine
mercury
lindane (a
pesticide)
atrazine (a
herbicide)
benzene**
2,4-D
asbestos
sediment, bad taste and odor |
*The contaminants or other substances removed
or reduced by this water filter are not necessarily in all users'
water. Do not use with water that is microbiologically unsafe or of
unknown quality without adequate disinfection before or after the
system.
**Tested and verified by NSF International to reduce
97.4% benzene when tested with an average influent of 0.019
mg/L. |
The following information is from Pur for their Pur
Ultimate Faucet Mount filter
| Certified To Reduce These
Contaminants* |
| Removes microorganisms: |
cryptosporidium
giardia |
| Reduces: |
lead
chlorine
mercury
lindane (a
pesticide)
atrazine (a
herbicide)
benzene**
2,4-D
asbestos
sediment, bad taste and odor |
*The contaminants or other substances removed
or reduced by this water filter are not necessarily in all users'
water. Do not use with water that is microbiologically unsafe or of
unknown quality without adequate disinfection before or after the
system.
**Tested and verified by NSF International to reduce
97.4% benzene when tested with an average influent of 0.019
mg/L. |
The following information is from Brita for their
filters for pitchers and dispensers.
| Reduces |
Source of
Contaminant |
Why It's
Undesirable In Tap Water |
|
Impurities That Affect Your Tap Water's Taste, Odor
and Color |
| Chlorine
|
A common
municipal disinfectant |
Bad Taste
& Odor |
| Sediment
|
Inorganic
matter or vegetation; pipe build up |
Bad Taste
& Clarity |
| Bad Tastes
& Odors |
|
Unpleasant
odors and tastes that make tap water less enjoyable |
| Water
Hardness |
Dissolved
minerals in water such as magnesium and calcium |
Bad Taste
& Clarity; Causes scale build-up |
| Zinc
|
Industrial
emissions; leeching from galvanized pipes, hot water tanks &
brass fittings |
Bad Taste
& Clarity |
|
Herbicides & Pesticides |
| Lindane
|
Runoff/leaching from pesticide used on cattle, lumber,
gardens |
Liver or
kidney problems* |
| Toxaphene
|
Runoff/leaching from pesticide used on cotton and
cattle |
Kidney,
liver or thyroid problems; increased risk of cancer*
|
|
Other Harmful Substances |
| Benzene
|
Discharge
from factories; leaching from gas storage tanks and
landfills |
Anemia;
decrease in blood platelets; increased risk of
cancer2* |
| Cadmium
|
Corrosion of
galvanized pipes; erosion of natural deposits; discharge from metal
refineries; runoff from waste batteries and paints |
Kidney
damage* |
| Carbon
Tetrachloride |
Discharge
from chemical plants and other industrial activities |
Liver
problems; increased risk of cancer3 |
| Copper
|
Corrosion of
household plumbing systems; erosion of natural deposits; leaching
from wood preservatives |
Short term:
Gastrointestinal distress Long-term: Liver or kidney
damage* |
| Lead
|
Corrosion of
household plumbing systems; erosion of natural deposits |
Delays in
physical and mental development in children; kidney problems and
high blood pressure in adults* |
| Mercury
|
Erosion of
natural deposits; discharge from refineries and factories; run off
from landfills and cropland |
Kidney
damage* |
| Tetrachloroethylene
|
Discharge
from factories and dry cleaners |
Liver
problems, increased risk of cancer4* |
| Toluene
|
Discharge
from industrial chemical companies |
Nervous
system, kidney or liver problems5* |
| Xylenes
|
Discharge
from petroleum factories; discharge from chemical factories
|
Nervous
system damage* |
| The BRITA Pitcher Water Filtration System is not intended to
purify water. Do not use with water that is microbiologically unsafe
or of unknown quality without adequate disinfection before or after
the system. Individuals requiring water of special microbiological
purity should follow the advice of their doctor or local health
officials regarding the use and consumption of their tap water and
BRITA water.
* Office of Ground
Water & Drinking Water, United States Environmental Protection
Agency, October 1999.
1The contaminants or other
substances removed or reduced by this water treatment device are not
necessarily in all users' water.
2Tested and verified
by NSF International to reduce 88% of Benzene when tested with an
influent of 13.7 ug/L.
3Tested and verified by NSF
International to reduce 86% of Carbon Tetrachloride when tested with
an influent of 16 ug/L.
4Tested and verified by NSF
International to reduce 96% of Tetrachloroethylene when tested with
an influent of 15 ug/L.
5Tested and verified by NSF
International to reduce 97% of Toulene when tested with an influent
of 3.3 ug/L. |
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8. How much is
the shipping cost and how will my order be shipped?
We
charge what it costs us to ship your product. We ship via United States
Postal Service to addresses in the 50 United
States and via UPS
Ground, 3 day select, and 2nd day air with tracking numbers. Your UPS
tracking number will be emailed to you directly from UPS. Make sure to
choose your shipping option when you place your order. To check your
shipment status, please go to http://www.ups.com/ and
enter your tracking number provided in your order number.
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9. Will I have to
pay sales tax on my purchase?
We are a California
based company. If your order is shipped outside of California, you will
not be charged sales tax on any of your purchases
from our
store.
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10. I don’t see my
question here. What should I do?
If you don’t see your
question answered here, email us with your question and we will try and
get back to you as quickly as possible
with an answer. Our email
address is
support@shaving-prophets.com
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