Frequently Asked Questions

General Questions

Q    Why am I getting a white screen?
  1. Be sure you have sufficient light in the area you are using the camera for.
  2. Make sure you have taken off the lens cap, if one has been provided with your particular camera.
Q    I have checked all connections... so why am I getting a white screen
   when I use my indoor/outdoor camera?
  1. This is a common situation known as Whitewash or Washout which is when a strong (sun light or other light source) light shines directly enters the lens and sensor and overpowers the video signal and Electronic Iris. This does not harm the camera and the picture will return to normal upon the light source moving from that position. Remember; do not point your camera directly into any light visible source.
Q    Why does my camera come without instructions?
  1. The instructions are straightforward and either printed on the box or on the specification sheets, which are supplied.
  2. We prints instruction manuals for equipment that has multifunction capabilities and requires an instruction booklet.
Q    To what do I hook up my AC adapter?
  1. The end of the six foot cable has a 2.1 mm DC Power Jack that plugs into the mating DC Power Plug on your Video equipment. The Power Adaptor plugs into you 110 VAC, 60Hz Power Source. Do not plug into your wall outlet until you have totally wired your system and double-checked for shorts.
       And what is the RED jack on my cable for?
       The RED Jack is for the input from your power source.
       It is a 2.1 mm DC Power Plug with the center pin is 12 VDC Positive.
Q    And what is the RED jack on my cable for?
  1. The RED Jack is for the input from your power source. It is a 2.1 mm DC Power Plug with the center pin is 12 VDC Positive.
Q    What are LEDs and are they truly invisible?
  1. LEDS are Light Emitting Diodes and only those that operate in the Infrared or higher frequencies will be invisible to most Animals and all Human Beings.
Q    Can I hook-up Cameras to my computer?
  1. If the computer is equipped with a Frame Grabber Board or Video Board, then the Camera will work with directly with your Computer.
    There are other ways to input Cameras to your Computer, but you will have to speak with your Computer Consultant.