Pro-Rated Warranty Information |
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All Robbins convertible Tops,
Glass and *Plastic Windows, Tonneau Covers, Headliners, Top Boots and related
products are guaranteed to be free of defects in materials and workmanship at
the time of shipment from our plant. We offer pro-rated warranties for our
products of up to 3-years for Tops and Glass Windows and 1-year for Tonneau
Covers, Top Boots and Headliners, based on the type of topping in which our
product is made, and the length of time our product has been installed. We
guarantee our workmanship and offer protection against failure in toppings
such as cracking, delamination, severe discoloration (except lighter colors
of GR German Cloth toppings for which no warranty is available) during the
pro-rated warranty period. All warranty consideration is based on the date of
original purchase and/or installation, except where otherwise specified. The
warranty period does not extend upon installation of warranty replacement
products. See the “Labor Warranty” segment below for labor warranty
information. Our Warranty does not cover damage
caused to our products by failure to properly operate a convertible top and
glass or plastic window by not following the procedures outlined in your
owner’s manual. Our warranty furthermore does not cover any damage caused by
abuse whether accidental or intentional, or damage which may occur during
installation of our products; or caused by failure to use or replace pads,
side cables, rain rails or other original components; or by use of improper
cleaning techniques or cleaners. Warranty is void if sewn in tag with serial
number is removed from the product. |
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Glass
Windows |
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There is no warranty against
breakage of glass windows since we have no control over the use and treatment
of glass windows during or after installation. We do however offer a 3-year
warranty (Robbins part only) against failure of the bond of the sport topping
to the glass, and failure in the topping that would cause the glass window
not to operate correctly. Folding Glass windows that use our Flex-Hinge, U.S.
Patent 4,799,727 are also covered under our pro-rated warranty from the date
of installation. See the “Labor Warranty” segment below for labor warranty
information. Notice: Application of window tint
to glass windows in our convertible tops and glass window assemblies voids
our warranty. Window tint (or the installation process) can damage heater
defroster grid lines and cause other damage to the glass. |
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Plastic
Windows (Including those manufactured into convertible tops) |
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We offer no warranty for
scratches, cracking or degradation for Plastic Windows, because no clear
flexible plastic is available to us which can withstand the harmful effects
of UV light and the atmospheric chemicals found in smog, smoke, dust, fog,
etc.; and we have no control over the use and treatment of plastic windows
during or after installation. We do however offer a 1-year warranty (Robbins part only) against failure of the bond of the
sport topping to the plastic, and failure in the topping that would cause the
window not to operate correctly. Frequent cleaning however will prolong the
service life of plastic windows. It is advised not to operate convertible tops
with plastic windows in temperatures below 41°F (5°C) unless otherwise
specified in your owner’s manual. Please consult our Tradition of Excellence
Brochure for proper cleaning techniques for plastic windows. See the “Labor
Warranty” segment below for labor warranty information. *Plastic Window Shelf Life: Products made with plastic windows cannot be returned or
exchanged after one year following the date originally shipped from our
plant. Warranty for plastic window products expires 1 year after the date
shipped from our plant. |
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Headliners,
Top Boots, Tonneau Covers |
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We offer a 1-Year Warranty for
these products regardless of the type of topping or headlining material in
which they are made, unless specified otherwise at time of purchase. We do
not offer a labor warranty for these products. |
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Warning |
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Damage caused by failure to
properly operate a Convertible Top, Tonneau Cover, etc. is the sole
responsibility of the purchaser. Most damage of this nature occurs when
convertibles are loaned to friends or relatives who are unfamiliar with
convertibles. An example of this type of damage is when late MGB tops tear
because the fasteners were not released before the top was lowered. The most
common cause of Glass Window breakage is obstruction of the glass during
raising or lowering. Before lowering any Convertible Top make sure the
storage compartment is free of any foreign object such as beach towels,
school books, toys, etc. In convertibles with soft wells (pouch type storage
compartments) be sure nothing is underlying the well, and that everything in
the trunk is secured. (Spare tires, tools, cartons, etc., can shift and cause
problems the next time the top is lowered or raised.). Other causes of glass breakage can
be metal top frame components which are out of alignment. If you notice any
irregular movement, stiffness, or other problem in lowering or raising your
top, immediately take your convertible to an automotive Trim and Upholstery
Shop, or if your convertible is still under new car warranty, to the dealer
to have the frame mechanism inspected. One last cause of Glass Window
breakage in late model convertibles is the poor design of rear seats. Over
time in some new convertibles the rear seat backrest can be bent out of
shape, and as a result Glass Window can snag on the rear seat backrest and
shatter when the top is raised or lowered. We recommend strongly that you
always watch carefully as you raise and lower your convertible top and glass
rear window to avoid experiencing the sorts of problems described. |
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Exclusions
From Limited Warranty |
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Knots
and Minor Blemishes, Direction of Weave in Cloth Toppings: Small knots and blemishes can occur in all cloth toppings
due to limitations in the capabilities of the looms which weave the cloth. We
cut our tops to obtain optimum stretch for decks, quarters and reinforcements
to insure the best fit and long service life. However when we cut cloth
toppings with directional weaves such as the twill weaves used in our
Sun-Fast "G", Twillfast, or German Cloth toppings, decks and
quarters may have weaves cut in different directions to obtain the best fit
for our products. Normal
Color Fading and Shrinkage: All
sport toppings, vinyl or cloth, will experience some color fading and normal
shrinkage over time. Robbins cannot be held responsible for this unavoidable
"aging" process. Damage
Caused by Worn or Defective Top Frames, Flawed Design of Tops and Top Frames
by OEM Manufacturers: Robbins is
not responsible for damage to our products, or to the convertibles on which
they are installed, resulting from worn, bent or otherwise defective top
frames; or defective or missing straps, pads, cables, deep well liner, or
other components. Examples: 1997-02 Porsche Boxster, 1987-95 LeBaron, 1989
Mustang, 2005-09 Mustang, 1987-95 BMW 3-Series, 1990-94 Capri, 1990-2002
Mercedes SL, and many other convertibles may have problems which are inherent
in the basic design, for which we cannot be held responsible. Vehicle
manufacturers generally release TSB's (Technical Service Bulletins) outlining
inherent problems with vehicles and recommend solutions. TSB's may be
obtained from an authorized dealer or third party source such as AllData.com.
Damage
Caused by failure to install side cables or other components, or Incorrect
Installation: Robbins cannot be held responsible
for damage to our products, or to the top frame, interior, body, or other
area of the convertible; caused by failure to use, correctly install or
replace side or rear cables, weatherseals, rain rails, top and quarter pads,
straps, rain rails, fasteners or other components installed as original
equipment by the convertible manufacturer. Robbins furthermore is not
responsible for damage to our products or the convertible on which they are
installed caused by use of incorrect tools or improper installation
procedures. Improper
Cleaning or Abuse: Any damage to our products caused
by improper cleaning techniques, or use of inappropriate cleaning solutions
or solvents; or damage caused by customer abuse whether accidental or
intentional, is the sole responsibility of the purchaser. Zippers,
Fasteners and other Hardware: Always
treat zippers and fasteners with care since No Warranty is available from
zipper or fastener manufacturers. Always unlatch top at front before
unzipping, or zipping window closed on any convertible top, glass or plastic
window, unless instructed differently in an Owners Manual or Installation
Guide such as for our Miata tops with glass windows. We can guarantee only
that zippers, fasteners and other hardware are free of defects at the time of
shipment, since we have no control over the use of these items during or
after installation. Thread:
Threads currently offered do not
offer the color fastness of vinyls, Robbins Sun-Fast, Sun-Fast "G",
or Haartz Twillfast cloth sport toppings; and will fade over time. Our black
thread offers the highest resistance to fading over any black thread in use,
but may fade slightly over time. |
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Additional
Terms and Conditions |
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Any alteration, modification,
substitution of components, etc. that in any manner alters the appearance or
the way in which our products function, automatically voids our Warranty
protection. Robbins limited warranty applies to the original purchaser of our
products. Any sale or transfer of the vehicle to another party may void our
warranty. The warranty card included with the product should be completed and
returned to Robbins Auto Top Company. For the Limited Warranty to be valid
you must retain a copy of the retail receipt from the automotive trim and
upholstery shop clearly indicating the ROBBINS product which was installed on
your vehicle. The receipt must be submitted with any warranty claim. Warranty
is void if sewn in tag with serial number is removed from the product. To help ensure proper fit and
finish, and protect the convertible owner’s investment, Robbins products
should be installed by Professional Installers only. Our warranty does not
cover damage or improper fit resulting from incorrect installation, failure
to re-install necessary components, or failure to replace worn or damaged
components (cables, straps, pads, brackets, etc.) in order for the top to
function properly. Professional Installers have the
tools, skills, adhesives, knowledge and experience to install our products
correctly. The Installation Guidelines supplied with some of our products are
not complete step by step instructions—they alert professional installers to
special steps that are required when installing specific products.
Installation Guidelines are not offered for all products. Technical Support
is offered only for Distributors and Professional Installers. Technical
Support does not offer step by step installation guidance. Robbins Auto Top
Company cannot be held liable for any damage or injury sustained while
installing our products. To find a Preferred Installer near you visit
www.robbinsautotop.com and click on the “Installers” link. |
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Convertible
Owner Warranty Claim Procedures |
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Our policy is that any warranty
adjustment made will be pro-rated based on the length of time our product has
been installed (from the date of installation to the date the claim is
submitted to Robbins). Claims cannot be made retroactive. Should a defect be
found in our product, the convertible owner must immediately submit a
warranty claim to the automotive trim and upholstery shop or automotive
specialist where our product was installed and/or purchased. The trim shop
will in turn contact the distributor from which they purchased our product,
which will immediately forward the request to us. Products in which a defect is
found will be repaired or replaced at our discretion. While this is not
required in all instances, Robbins reserves the right to require that any
item for which a warranty claim is filed be returned to us for inspection
before any warranty adjustment is allowed. A copy of your retail receipt from
the automotive trim and upholstery shop which installed our product on your
convertible, or receipt from the automotive specialist from which it was
purchased, clearly stating the sale/installation of the Robbins product
reported, and it’s serial number (packaged with product, and located on sewn
in tag and barcode label), must be submitted with your Warranty Claim. Warranty
is void if sewn in tag with serial number is removed from the product. We
stand behind our products, and while we must protect against abuse and
negligence, customer satisfaction is the number one priority of our warranty
policy. |
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NOTICE: To help ensure proper fit and
finish, and protect the convertible owner’s investment, Robbins products
should be installed by Professional Installers only. Our warranty does not
cover damage or improper fit resulting from incorrect installation, failure
to re-install necessary components, or failure to replace worn or damaged
components (cables, straps, pads, brackets, etc.) in order for the top to
function properly. |
Upholstery
and Trim Shop Warranty Claim and Return Procedures |
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Labor
Warranty |
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Labor Credit will be issued for
warranty claims filed within the first twelve months after installation of
our product, after the item has been returned to Robbins for inspection and
the warranty claim validated. No Labor Credit will be issued for warranty
claims filed after the twelfth month following the date of installation of
the originally purchased product. It is the Trim Shop’s responsibility to
claim any labor credit. Labor Credits must be taken within six months after
the date we receive the warranty claim, after which time the claim will be
closed. Returning the warranty card packaged with a warranty replacement
product does not establish a new warranty. Labor credit is not offered for
replacement of products which were not originally installed by a professional
trim shop. All Labor Credits will be issued to the automotive trim and upholstery
shop performing the warranty replacement. All Labor Credits are issued in the form of products,
usually a convertible top made in vinyl, of our choice. |