Q. How does ZONES work?

A. The base unit or transmitter sends a radio signal to a receiver
that the dog wears on a collar. When the collar approaches the
transmitter, the collar gives a brief warning tone and a non-harmful
tingle that startles the dog. The startle response deters your pet
from entering the specified area. Veterinarians and professional
dog trainers recommend INNOTEK Zones for pet proofing
barriers.

Q. Will the tingle hurt my dog? Is the stimulation painful?

A. The non-harmful stimulation is an unpleasant tingle that is
startling, but never painful. In most cases, the dog simply
moves on to another area. The tingle then stops, as a positive
reinforcement. Think of it like a dog moving out of the hot sun
to a shady area. The dog will seek a space that’s more
comfortable.

Q. What’s included with ZONES?

A. Your ZONES product includes the ZONES barrier trans-
mitter, which is fully adjustable; a ZONES receiver on a collar
strap, full instructions and an informational DVD. The system
includes a collar battery, but you need to furnish 3 AA batteries
for the transmitter.

Q. Will the collar work on my small dog?

A. The receiver part of the collar is about 2-inches wide and
should work on most small neck sizes. The receiver is so
lightweight, about the same weight as two golf balls.

Q. Will the receiver box fit on my dog’s existing collar?

A. Use of other collars is not recommended. The product
comes with its own fully adjustable nylon strap collar.

Q. What type of signal does the transmitter put out?

A. It puts out a spherical radio signal that activates the training
collar. The radio signal keeps the dog from going near the
transmitter; underneath it, or going over it.

Q. What is the minimum and maximum range the
transmitter can put out?

A. It will put out a minimum of a 1-foot radius up to a maximum
6-foot of radius.

Q. I have several dogs. How many collars work with one
Zone transmitter?

A. You can run an unlimited number of collars with one Zone.
We advise that you let your dog experience avoiding one problem
area first, before creating other pet-proof barriers in your home.

Q. How many Zones barrier transmitters can I have in my
house?

A. You can have an unlimited number of Zones in your house.

Q. Can I put the Zones barrier transmitter outdoors?

A. The Zones transmitter is not waterproof, so it is not rec-
ommended to be placed outside.

Q. Is the stimulation level adjustable?

A. The stimulation self-adjusts. As the dog approaches the
Zones transmitter, the collar will give a brief warning tone and a
low-level tingle, which increases as the dog gets closer to the
transmitter.

Q. Does Zones work on cats?

A. Zones was designed and tested with dogs in mind. We know
some consumers have successfully used Zones with their cats, and
you are welcome to try it in your home. If you wish to try it on your
cat, there is a 30-day risk-free money back guarantee.

Q. Is there a guarantee?

A. There is a full 30-day risk-free money back guarantee. Beyond
that, the product is covered by a full warranty for one year.

Q. I’m having trouble getting the unit to work. Can you help?

A. Please call our technical support line at 800-826-5527.

Q. The product seems to work but I’m having behavior issues
with my pet. Can you help?

A. INNOTEK offers Free Professional Training Support. Pro-
fessional dog trainers can answer your questions at no charge. Just
phone 800-364-3362.