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Policies & Terms 

WARRANTY

 

 
  • Madison Computer Corp. - ComputerNYC.com wants you to be satisfied with your purchase. Our sales representatives will help you make informed decisions about the items you purchase from us.
  • All System Purchases carry 1-year warranty on parts & labor, 90 days on CPU Chips. Part purchases carry 6 months warranty. Peripheral parts carry 30 days warranty. An extended warranty is available upon request at an additional charge. 7-day money back guarantee with original pre-packaged condition (including the original box, packaging, manuals and accessories), but will be charged a 15% restocking fee. No refunds or exchanges are allowed after 7 days from the date of purchase. Re-tail boxed products, Notebooks, Monitors and printers are sold solely with manufacturer’s warranty. Not responsible for customer’s software problems. Original Invoice required for all services.  Deposit is not refundable.
  • Not warranty for physical damage and scratch of the product. Merchandise that has been damaged through carelessness, improper installation, inappropriate packing, or neglect on the part of the customer is not covered under warranty and will be returned to the customer at his/her own expense.
  • The customer is responsible for shipping charges when returning hardware for service, exchange, or return. We will cover shipping charges of replacement hardware via UPS Ground to the customer.
  • All returns for replacement must be accompanied by their original boxes, manuals, cables, etc., and packaged appropriately.
  • Stickers and barcodes must not be removed from computer hardware; doing so may void the warranty, as they are our means of determining purchase dates & vendor records.
 
PRICE PROTECTION
Madison Computer Corp. always offers the best price possible at the time of an order, but due to the volatility of prices in the computer industry, we cannot offer price protection. The price at the time of a sale is final even if the package is still en-route.
 
REFUSED PACKAGES
If an order is refused upon delivery, or returned to Madison Computer Corp. for any reason other than delivery service errors, the customer will be still be billed applicable shipping charges, restocking and COD fees.
 

IMPORTANT FACTS

We reserve the rights to refuse all orders, prices are subjected to change without notice, pictures on our website are for references only and not responsible for typographic errors.
All prices are not only good for online store, but also available in the local store. For customers who wish to get the online price in our local store, please print out the price and bring it with you when shop in the store.
 
Software Policy
If customers refuse to purchase system software for their new PCs, Madison Computer Corp. is not responsible for counterfeit, unlicensed or any other software installation and legal problems.
 

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